Ayman Jr

  ARANGING A MEETING attend the meeting - asistir a la reunión break - romper busy - ocupado check your calendar - revisa tu calendario confirm - confirmar convenient - conveniente equipment - equipo free - gratis give a presentation - dar una presentación light refresgemnts - Refrescos ligeros make arrangements -  make arrangements pack - embalar participants -  participantes previous commitment -  compromiso previo schedule -  programa sharp -  puntual take place -  tener lugar tied up -  ocupado video conferece -  videoconferencia RESCHEDULING alternative date -  fecha alternativa appontment -  cita arrange -  organizar cancel -  cancelar feel ill -  sentirse mal get lost -  perderse got the dates mixed up -  confundir las fechas held up in a traffic jam -  atascado en un embotellamiento de tráfico leave...urgently -  tener que salir urgentemente...

A: This is kaite from Administration. Can I speak to Alice Walker, please? B: Alice I speak. Hi, Kaite, what can I do for you? A: Hi, Alice. I'm trying to schedule a meenting with the software testers. Do you remember - I mentioned it to you last month? B: Yes, Iremember. When is the meeting going to take place? A: We'd like to hold the meeting on 3rd March. I want to check the date with you first. Are you free on the 3rd? B: Let me check my calendar. No, I'm afraid that won't work. I've got previous commitments on that day. A: I see. Would 5th March be convenient for you? At three in the afternoon? B: The afternoon is difficult for me. A mid-morning meeting would be better, if possible. A: Most of the software testers will be tied up at a conference. I'm afraid that's impossible. B: Well the afternoon isn't ideal, but I can rearrange a few things, so i'll be there. A:Great! I'll get back to you later with more details. A: Això és u...

 DEPARTMENS  Accounts departmens/Departamento de cuentas                     customer relations department/departamento de relaciones con el cliente                              human resources department/Departamento de Recursos Humanos IT maintenance/mantenimiento de TI sales and marketing department/departamento de ventas y marketing CUSTOMER SERVICE charge/cargar complaint/queja customer number/número de cliente damaged/dañado discuss it/discutirlo enquiry/consulta get back to you/Regresar a ti hold the line/Mantenga la línea opening times/los horarios de apertura overcharge/sobrecargar quote/cita satisfied/satisfecho shipping date/fecha de envío COMPLAINTS assist/asistir at our expense/A nuestra cuenta check my records/revisa mis registros compensation/compensación credited our account/acreditado nuestra cuenta defect/defecto does't fit/no enca...

exercise (5) 1. We managed to fix your hard drive but unfortunatly, you need a new motherboard. 2. Your satisfacion is very important to us. I´m very sorry to hear there was a problem with our service. 3. I can give you a reduccion in price if you buy a lrger quantity. 4. Please give me the invoice number and I´ll check what the prices were. 5. I´m planning a staff training training programme for all our new employees.  exercise (6) 1. I think we should... in more detail at our next team meeting.  2. We want all our customers to be... with the service we give. 3. They´re asking how much we... for technical support. 4. I´m sorry, the line is busy. I´ll ask her to... as soon as possible  5. The company will replace the... item for free. 6. Our... are from 9 in the morning umtil 8 in the evening. 7. Don´t hang up -... and I´ll put you trought to the correct departament  exercise (7) A 1. customer number 2. quote 3. enquiry 4. overcharge 5. shipp...

DEPARMENTS Accounts department- Deartament de comptes Customer relations department- Departament de relacions amb el client Human resources department- Departament de recursos humans  IT maintenance department- Departament de manteniment informàtic Sales and marketing department- Departament de vendes i màrqueting CUSTOMER SERVICE Charge- Càrrec Complaint- Queixa Customer number- Número de client Damaged- Espatllat Discuss it- Discutiu-ho Enquiry- Investigació Get back to you- Torna a tu Hold the line- Mantenir la línia Opening times- Horari d'obertura Overcharge- Sobrecàrrec Quote- Cita Satisfied- Satisfet Shipping date- Data d'enviament COMPLAINTS Assist- Assistència At our expense- A costa nostra Check my records- Comproveu els meus registres Compensation- Compensació Credited our account- Abonat al nostre compte Defect- Defecte Doesn't fit- No encaixa Error- Error Faulty part- Part defectuosa Losing business- Perdent negoci Lost in the post- Perdut a la publicació Make ...

  1 A: Thank you for calling World of computers. How can I help you?     B: Hello. I'm interesed in purchasing a number of laptops or tablets. We need them for  our.     A: Please hold the line. I'll put you through to our departament. What's your name, please?     B: It's Mrs Simpson. 2  A: Good moring. May I ask what the problem is, please?     B: Yes, I think l've been overcharged for the scanners we ordered.     A: I'm sorry about that. What's your customer number, please?     B: It's SP1289     A: Ok, hold on and I'll put you through to the accounts department. They'll be with  you shortly     A: Hello. I'm calling because I've got a problem with one of the heatsinks you seat us.     B: I'm sorry to hear that. Can you describe the problem, please?     A: When i start the computer, it doesn't turn on.     B: Oh, I see. Please hold the line and I'll put yo...