7 Customer Service


exercise (5)

1. We managed to fix your hard drive but unfortunatly, you need a new motherboard.

2. Your satisfacion is very important to us. I´m very sorry to hear there was a problem with our service.

3. I can give you a reduccion in price if you buy a lrger quantity.

4. Please give me the invoice number and I´ll check what the prices were.

5. I´m planning a staff training training programme for all our new employees. 


exercise (6)

1. I think we should... in more detail at our next team meeting. 

2. We want all our customers to be... with the service we give.

3. They´re asking how much we... for technical support.

4. I´m sorry, the line is busy. I´ll ask her to... as soon as possible 

5. The company will replace the... item for free.

6. Our... are from 9 in the morning umtil 8 in the evening.

7. Don´t hang up -... and I´ll put you trought to the correct departament 


exercise (7)

A

1. customer number

2. quote

3. enquiry

4. overcharge

5. shipping date

6. complaint


B

a. a request for information 

b. charge too high a price for a product or service

c. a statament that something is unsatisfactory

d. the estimated  cost for a job or sevice

e. the date a customer´s order leaves the supplier.

f. a reference assignde to each customer by a supplier. 

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7 Vocabulary Builder

 DEPARTMENS  Accounts departmens/Departamento de cuentas                     customer relations department/departamento de relaciones con el cliente                              human resources department/Departamento de Recursos Humanos IT maintenance/mantenimiento de TI sales and marketing department/departamento de ventas y marketing CUSTOMER SERVICE charge/cargar complaint/queja customer number/número de cliente damaged/dañado discuss it/discutirlo enquiry/consulta get back to you/Regresar a ti hold the line/Mantenga la línea opening times/los horarios de apertura overcharge/sobrecargar quote/cita satisfied/satisfecho shipping date/fecha de envío COMPLAINTS assist/asistir at our expense/A nuestra cuenta check my records/revisa mis registros compensation/compensación credited our account/acreditado nuestra cuenta defect/defecto does't fit/no enca...
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unit 7

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