unit 7

 1 A: Thank you for calling World of computers. How can I help you?

    B: Hello. I'm interesed in purchasing a number of laptops or tablets. We need them for  our.

    A: Please hold the line. I'll put you through to our departament. What's your name, please?

    B: It's Mrs Simpson.

2  A: Good moring. May I ask what the problem is, please?

    B: Yes, I think l've been overcharged for the scanners we ordered.

    A: I'm sorry about that. What's your customer number, please?

    B: It's SP1289

    A: Ok, hold on and I'll put you through to the accounts department. They'll be with  you shortly

    A: Hello. I'm calling because I've got a problem with one of the heatsinks you seat us.

    B: I'm sorry to hear that. Can you describe the problem, please?

    A: When i start the computer, it doesn't turn on.

    B: Oh, I see. Please hold the line and I'll put you through to the IT maintainance         department.

    A: I'm sorry the line is busy right now. Let me take your name and number. I'll get a technician to get back to you.