vocabulary unit 7

DEPARMENTS

Accounts department- Deartament de comptes

Customer relations department- Departament de relacions amb el client

Human resources department- Departament de recursos humans 

IT maintenance department- Departament de manteniment informàtic

Sales and marketing department- Departament de vendes i màrqueting


CUSTOMER SERVICE

Charge- Càrrec

Complaint- Queixa

Customer number- Número de client

Damaged- Espatllat

Discuss it- Discutiu-ho

Enquiry- Investigació

Get back to you- Torna a tu

Hold the line- Mantenir la línia

Opening times- Horari d'obertura

Overcharge- Sobrecàrrec

Quote- Cita

Satisfied- Satisfet

Shipping date- Data d'enviament



COMPLAINTS

Assist- Assistència

At our expense- A costa nostra

Check my records- Comproveu els meus registres

Compensation- Compensació

Credited our account- Abonat al nostre compte

Defect- Defecte

Doesn't fit- No encaixa

Error- Error

Faulty part- Part defectuosa

Losing business- Perdent negoci

Lost in the post- Perdut a la publicació

Make a claim- Fer una reclamació

Making a noise- Fent soroll

Missing a part- Falta una part

Refund (n)- Devolució (n)

Refuse- Negar

Return- Tornar

Suggest- Suggereix

The wrong item- L'element equivocat

Under warranty- En garantia


Extra!

Broken- Trencat

Customer satisfaction- La satisfacció del client

Disappointed- Decebut

Displeased- Disgustat

Dissatisfaction- Insatisfacció

Feedback- Feedback

File a lawsuit- Presentar una demanda

Financial director- Director financer

Inappropriate- Inadequat

Lose business- Perdre negocis

Managing director- Director gerent 

Research and development department- Departament de recerca i desenvolupament.

Treatment-Tractament

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7 Vocabulary Builder

 DEPARTMENS  Accounts departmens/Departamento de cuentas                     customer relations department/departamento de relaciones con el cliente                              human resources department/Departamento de Recursos Humanos IT maintenance/mantenimiento de TI sales and marketing department/departamento de ventas y marketing CUSTOMER SERVICE charge/cargar complaint/queja customer number/número de cliente damaged/dañado discuss it/discutirlo enquiry/consulta get back to you/Regresar a ti hold the line/Mantenga la línea opening times/los horarios de apertura overcharge/sobrecargar quote/cita satisfied/satisfecho shipping date/fecha de envío COMPLAINTS assist/asistir at our expense/A nuestra cuenta check my records/revisa mis registros compensation/compensación credited our account/acreditado nuestra cuenta defect/defecto does't fit/no enca...
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unit 7

  1 A: Thank you for calling World of computers. How can I help you?     B: Hello. I'm interesed in purchasing a number of laptops or tablets. We need them for  our.     A: Please hold the line. I'll put you through to our departament. What's your name, please?     B: It's Mrs Simpson. 2  A: Good moring. May I ask what the problem is, please?     B: Yes, I think l've been overcharged for the scanners we ordered.     A: I'm sorry about that. What's your customer number, please?     B: It's SP1289     A: Ok, hold on and I'll put you through to the accounts department. They'll be with  you shortly     A: Hello. I'm calling because I've got a problem with one of the heatsinks you seat us.     B: I'm sorry to hear that. Can you describe the problem, please?     A: When i start the computer, it doesn't turn on.     B: Oh, I see. Please hold the line and I'll put yo...
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