Say it

 A: Good afternoon. convy computer, Sarah speaking.

How may I help you?

B: It's Helen Shelby from Kings College. We've got a problem whit our network.

A: Just a moment. I'll put you through to the support technician.

B: OK, yhank you.

A: Ms Shelby, I'm sorry. I'm afraid thet he is unavaliable at the moment.

B:Could you ask him to return my call,plase?.It's urgentt.

A: of course. Let me take down your name and number. Can you spell your last name,please?

B: Yes. IT's S-H-E-L-B-Y



Traducció

A: Bona tarda. Convy computer, Sarah parlant.

Com et puc ajudar?

B: Helen Shelby del Kings College. Tenim un problema amb la nostra xarxa.

A: Un moment. Et posaré en contacte amb el tècnic de suport.

B: D'acord, gràcies.

R: Sra Shelby, ho sento. Em temo que no està disponible en aquests moments.

B: Pots demanar-li que em torni la trucada, si us plau? És urgent.

A: Es clar. Deixa'm anotar el teu nom i número. Pots dirme el teu cognom, si us plau?

B: Sí. És S-H-E-L-B-Y


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