REDACCIÓ




Dear [customer name],


Thank you for requesting a quote for your computer supplies. We have prepared a list below with

items and prices:


[List of items and prices]


We have also included relevant information such as discounts (if any), payment terms and delivery

terms, as well as a summary of our offer.


We look forward to doing business with you in the future. Please do not hesitate to contact us if you

require any additional information.


Yours faithfully,

[your name]

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7 Vocabulary Builder

 DEPARTMENS  Accounts departmens/Departamento de cuentas                     customer relations department/departamento de relaciones con el cliente                              human resources department/Departamento de Recursos Humanos IT maintenance/mantenimiento de TI sales and marketing department/departamento de ventas y marketing CUSTOMER SERVICE charge/cargar complaint/queja customer number/número de cliente damaged/dañado discuss it/discutirlo enquiry/consulta get back to you/Regresar a ti hold the line/Mantenga la línea opening times/los horarios de apertura overcharge/sobrecargar quote/cita satisfied/satisfecho shipping date/fecha de envío COMPLAINTS assist/asistir at our expense/A nuestra cuenta check my records/revisa mis registros compensation/compensación credited our account/acreditado nuestra cuenta defect/defecto does't fit/no enca...
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unit 7

  1 A: Thank you for calling World of computers. How can I help you?     B: Hello. I'm interesed in purchasing a number of laptops or tablets. We need them for  our.     A: Please hold the line. I'll put you through to our departament. What's your name, please?     B: It's Mrs Simpson. 2  A: Good moring. May I ask what the problem is, please?     B: Yes, I think l've been overcharged for the scanners we ordered.     A: I'm sorry about that. What's your customer number, please?     B: It's SP1289     A: Ok, hold on and I'll put you through to the accounts department. They'll be with  you shortly     A: Hello. I'm calling because I've got a problem with one of the heatsinks you seat us.     B: I'm sorry to hear that. Can you describe the problem, please?     A: When i start the computer, it doesn't turn on.     B: Oh, I see. Please hold the line and I'll put yo...
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