Ayman Jr

    PHONE CALLS - TRUCADES DE TELÈFON as soon as possible - el més aviat possible avoid - evitar be careful - ves amb compte caller - persona que truca contact - contacte dial a number - marca un número engaged - ocupada extension  number - número d'extensió no reply - cap resposta on the line - a la linia profesional - professional put you throught - fer-te passar remind - recordar repeat - repetir ring back - torna a trucar speak up - parlar fort state - estat wrong number - número incorrecte ANSWERING CALLS AND TAKING MESSAGES - RESPONDRE TRUCADES I PRESENTAR MISSATGES cut off - tallar deal with - tractar amb expecting - esperant hang up - penjar in a meeting - a una reunió interrupt - interrompre leave message - deixar missatge line is busy - la línia està ocupada on holiday - de vacances out of the office - fora de l'oficina out of town - fora de la ciutat put you on hold - posar-te en espera return your call - torna la teva trucada spell that - lletrejar això take a...

TROUBLESHOOTING(Resolució de problemes)           Control panel- panell de control Loose connection- connexió fluixa Mute boox- La icona sonido No signal message- cap misstage de senyal Power button- botó d'encendre Volume control- control de volum VERBS                                                                              Freeze- congelar Log off- sortir Make sure- assegura't Press and hold- premeu i manteniu premut Reconnect- tornar a connectar Reinstall- tornar a instal·lar Reopen- tornar a obrir Replace- substituir Restart- reinicia Shut down- tancar TROUBLESHOOTING                                                    Anti-virus ...

 A: Good afternoon. convy computer, Sarah speaking. How may I help you? B: It's Helen Shelby from Kings College. We've got a problem whit our network. A: Just a moment. I'll put you through to the support technician. B: OK, yhank you. A: Ms Shelby, I'm sorry. I'm afraid thet he is unavaliable at the moment. B:Could you ask him to return my call,plase?.It's urgentt. A: of course. Let me take down your name and number. Can you spell your last name,please? B: Yes. IT's S-H-E-L-B-Y Traducció A: Bona tarda. Convy computer, Sarah parlant. Com et puc ajudar? B: Helen Shelby del Kings College. Tenim un problema amb la nostra xarxa. A: Un moment. Et posaré en contacte amb el tècnic de suport. B: D'acord, gràcies. R: Sra Shelby, ho sento. Em temo que no està disponible en aquests moments. B: Pots demanar-li que em torni la trucada, si us plau? És urgent. A: Es clar. Deixa'm anotar el teu nom i número. Pots dirme el teu cognom, si us plau? B: Sí. És S-H-E-L-B-Y

2 An employee in a computer shop (A) is talking to a customer (B) on the phone. Number sections A-C in the correct order to form a dialogue. Then listen to the dialogue and check your answers A B: Yes, it's 15480.  A: Just a moment, Mr Smith, I'll just check for you. Please stay on the line. B: Sure. A: Thank you for waiting. Yes, we've got 10 of those in stock. B A: Good morning, Compuset helpline. Melanie speaking. How may help you? CopyShop. Can you tell me if you've got any of the B: Hello, it's Dave Smith here from X300 RAM chips in stock? A: Have you got the item number, please? C B:   Great. I'll come in later this week. A: Can help you with anything else today? B: Yes. Unfortunately, we had a problem with the latest software update you sold us.  A: Oh, I'm sorry to hear that, Mr Smith. I'll put you through to a support technician.

  A    B: Sure. Which anti-virus software shouls I use?  A: Use McAfee. Insert the disc, then follow the instructions on the screen. Then on              Tuesday morning, you have to go to the department store on Albion Street.         B: OK. What's the problem there? to A: They lost some data and they need recover it. B: What's the best solution for that? B   A: Open the data backup system and copy the lost information onto their system.  B: Right. How do I access their backup system? A: The password is written on your work plan. Is everything clear? B: Yes, think so. C    A: John, here's your work plan for this week. You'll be working off-site. On Monday morning, I want you to go to the post office. B: OK. Where is it exactly? don't remember. A: It's opposite the school. Their computers are very slow. It's probably a virus. Can you do a virus scan and remove any viruses that are sl...